Social Media Listening Services

At the BBC, the audience is at the heart of everything we do.
Thanks to social media and social listening we can hear from our audiences, in the UK and
around the world, much quicker and in greater detail than ever before.
We use social listening to help inform and cover news. BBC News and BBC World Service are
known globally as some of the most trusted and valued news brands. Social listening can
help us to tell stories quickly – and find content, contributors and to analyse trends and
better serve our audience.
BBC Monitoring is another key user for this tender. The service monitors over 3,000 sources
across radio, TV, press, online and social, in 100 languages. Their purpose remains to
observe, understand and explain the world's media to help our users interpret key events.

The Contract will have a term of 3 years and 4 months. 4 months for transition and
implementation, and 3 years for the service delivery.

The Contract may be extended at the BBC's discretion by two periods of 1 year each.

The estimated value range for this tender is between £400.000 – £520.000 for 3 years.
Including the extension period of 2 years, the 5 years estimated value range is £750.000 – £860.000