New Homes Ombudsman Service

The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the New Homes Ombudsman Service will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface.
The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers – June 2018) on the quality and redress issues experienced by customers of new build homes.
The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/906737/Draft_Building_Safety_Bill_Web_ Accessible.pdf
Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS.
Any questions about this tender exercise should be submitted by email to info@nhqb.org.uk including any requests to participate in the tender exercise. It will be a staged process with tenderers requested to complete an initial Selection Questionnaire which can be obtained by application to the above e-mail address.